Shipping policy
Shipping Policy – Al Madinah Cosmetics
We currently deliver orders within Pakistan.
Processing Time
Orders are normally processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Delivery Time
Estimated delivery time within Pakistan is generally:
2–5 business days
Delivery to remote areas may take longer.
These are estimated delivery times and are not guaranteed. Delays may occur due to courier services, weather, public holidays, security situations, incorrect addresses, or other circumstances outside our control.
Shipping Charges
Shipping charges will be displayed at checkout or communicated to the customer before order confirmation, depending on the applicable delivery method.
Cash on Delivery
Cash on Delivery may be available for selected locations and orders.
Customers must provide an accurate:
- Full name
- Phone number
- Complete delivery address
- City/area
Incorrect Address
If an order cannot be delivered because the customer provided an incorrect or incomplete address or phone number, additional delivery charges may apply.
Delayed or Lost Orders
If your order appears to be delayed, please contact us with your order number. We will work with the courier to investigate the shipment.